GENERAL POLICIES

 

Reservation Guarantee:

All reservations must be sent in writing  e-mail to reservas@territoriocolombia.com and must have the corresponding confirmation.

Territorio Colombia Viajes y Turismo S.A.S, is only responsible for reservations that have been duly confirmed by our staff.

The services or reservations will be confirmed before 24 hours.

 

Cancellation of reservations:

All cancellations must be sent in writing  e-mail to reservas@territoriocolombia.com and must have the corresponding receipt from our staff.

Any cancellation of reservation that is made more than 24 hours in advance, will not be charged. Except for group reservations or reservations that have required payments to third parties due to the specific operation of the canceled tour; for which the amount in detail will be applied plus 20% for administrative charges.

Any cancellation of individual FIT’S reservations that are made less than 24 hours in advance will have a 100% charge.

Any cancellation of Groups that are made less than 1 week in advance will have a 100% charge.

The driver and guide will wait for the clients for 10 minutes after the confirmed time, in case the client does not show up, 100% of the reservation will be charged. NO SHOW applies 100%.

 

Commissions:

For tourist packages: Culture, Nature, adventure, trekking, birdwatching, honeymoon, wellness, sun and beach will be commissioned at 20% on the rack rate.

 

Groups:

For groups of 10 or more people on tours will be commissioned by 25%.

 

Private:

The private tours operated by Territorio Colombia Viajes y Turismo S.A.S.

It will be made according to the number of people in the following way:

From 1 to 2 people pays the net amount equivalent to 4 people.

From 3 to 4 people pays the net amount equivalent to 6 people.

From 5 to 7 people pays the net amount equivalent to 8 people.

o 10 or more people will be charged the regular rate per person. It is important to indicate reservation as PRIVATE.

For tours of suppliers must be previously quoted in relation to the number of people.

 

Children:

The rate for children is based on around a 20% discount on the normal rate. The commission maintains its percentage.

The provider tours are calculated according to the policies of our provider.

For tours operated by Territorio Colombia Viajes y Turismo S.A.S the rate for children applies from 04 to 10 years of age, from 11 years onwards they are considered adults. Infants between 0 years to 3 years do not pay.

In each tour the minimum age to perform the activity is detailed, in case of Private Tours you can get to operate without age restrictions due to the nature of the tour. Note: Applies only for Nature tours,

 

Private transport

The driver will wait for the clients for 10 minutes after the confirmed time in the reservation, in case the client does not show up, 100% of the reservation will be charged.

In all private services, a waiting time is included, which can be used to visit an attraction on the established route, food, photographs, use of toilets, among others; in the event that additional waiting hours are required, an amount of $ 10 will be charged for each one.

 

Important notes

Territory Colombia Travel and Tourism S.A.S is not responsible for lost or forgotten luggage in our minibuses.

There is a mandatory 5-minute stop for rest and use of toilets.

Transportation of pets is not allowed unless it is a guide dog.

The sending of packages is not allowed.

We reserve the right to modify or cancel our services due to force majeure such as accidents, natural disasters, mechanical failures, among others.

With respect to the rates, they will be subject to changes as modifications in the monetary policies applied by the Central Bank are presented.

To validate this tariff it is necessary that the last sheet be duly signed by the Legal Representative of the company, and it must be sent e-mail to marketing@territoriocolombia.com